This Privacy Policy explains how 22wln collects, processes, stores and protects your personal data. We are committed to handling your information with transparency and in accordance with applicable data protection principles.
The cards below summarise our key privacy commitments. They do not replace the full policy — please read all sections carefully.
We collect registration data, identity verification documents, transaction records, device and usage data, and communication history. Only data necessary to operate your account and comply with legal obligations is collected.
Your data is used to operate your account, process transactions, comply with KYC and anti-money-laundering obligations, deliver customer support, and send you service-related communications you have consented to receive.
We do not sell your data. We may share data with identity verification providers, payment processing partners, fraud-prevention services and regulatory bodies where legally required. All third-party processors are contractually bound.
SSL/TLS encryption on all data in transit, access controls limiting internal data access to authorised personnel only, and regular security reviews. We do not store full payment card numbers on our systems.
You have the right to access, correct, restrict or request deletion of your personal data, subject to legal retention requirements. You may also withdraw consent for marketing communications at any time.
Account data is retained for the duration of your account relationship and for a defined period thereafter to meet regulatory and legal obligations. Transaction records may be retained for longer periods where mandated by applicable law.
22wln ("the Platform", "we", "us", "our") operates the online gaming and sports betting platform available at 22wln.cam. This Privacy Policy sets out in clear, formal terms how 22wln collects, uses, stores, shares and protects the personal data of users ("you", "your") who access, register with or use any service offered through the Platform.
This Policy applies to all personal data collected through the 22wln website and any associated mobile interface, regardless of the device used to access the Platform. It should be read alongside our Terms & Conditions and our Responsible Gambling Policy, which together form the full framework governing your use of 22wln.
22wln is an English-language platform designed for users who are familiar with the Pakistan market context. All platform content is published in English. References to Pakistani payment infrastructure — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — appear in educational and informational contexts only and do not imply that these providers endorse, support or are affiliated with 22wln.
Data Controller: For the purposes of this Privacy Policy, 22wln acts as the data controller in respect of personal data collected through the Platform. If you have questions about how your data is handled, please contact us using the details in Section 16.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
We collect Personal Data in the following categories, depending on how you interact with the Platform:
When you create a 22wln account, we collect your full legal name, date of birth, email address, mobile phone number, residential address and account password (stored in hashed form). This information is required to establish and administer your account.
To comply with applicable anti-money-laundering obligations and to verify your age, we collect copies of government-issued identity documents (such as your CNIC, passport or driving licence), proof of address documents, and in some cases source-of-funds information. Pakistani users are most commonly asked to submit their CNIC as a primary identity document.
We collect records of all deposits, withdrawals, wagers and promotional transactions associated with your account. We collect payment method identifiers (such as wallet reference numbers or bank account details sufficient to process transactions) but do not store full payment card numbers on our systems.
When you access the Platform, we automatically collect your IP address, browser type and version, device type and operating system, referring URL, pages visited, session duration and interaction data. This data is collected through server logs and Cookies.
If you contact our support team via live chat, email or any other channel, we retain records of those communications, including any attachments you provide, for quality assurance, dispute resolution and compliance purposes.
Where you use responsible gambling tools — including deposit limits, self-exclusion requests, session timers or loss limits — we record the activation and parameters of those controls. This data is used to enforce the controls you have set and to support responsible gambling compliance obligations.
Minimisation Principle: 22wln collects only the Personal Data that is necessary for the specific purpose for which it is collected. We do not collect sensitive personal data (such as racial or ethnic origin, religious beliefs or health data) except where strictly required by applicable law or with your explicit consent.
We process your Personal Data on one or more of the following legal bases:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contractual Necessity | Operating your account, processing deposits and withdrawals, settling bets and delivering gaming services. |
| Legal Obligation | KYC identity verification, anti-money-laundering screening, age verification, regulatory reporting and compliance with court orders or law enforcement requests. |
| Legitimate Interests | Fraud detection and prevention, platform security monitoring, improving our services based on usage data, and responsible gambling monitoring. |
| Consent | Sending you optional marketing communications, placing non-essential Cookies, and any other processing for which we have obtained your specific consent. |
Personal Data collected through 22wln is used for the following purposes:
We do not use your Personal Data for automated individual decision-making that produces legal or similarly significant effects without human review, except where required or authorised by applicable law.
22wln does not sell your Personal Data to third parties. We may share your data with the following categories of recipients only where there is a valid legal basis for doing so:
All third-party Data Processors are engaged under written data-processing agreements that require them to process Personal Data only on our documented instructions and to maintain appropriate security measures.
Pakistan Payment Context: References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform are for contextual familiarity only. These providers are not data-sharing partners and their names do not imply any data-sharing arrangement, affiliation or endorsement of 22wln.
22wln uses Cookies and similar tracking technologies to operate the Platform and improve your experience. The following categories of Cookies are used:
| Cookie Category | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens and load balancing. Without these, the Platform cannot function. | Yes — cannot be disabled |
| Functional | Remembering your language preference, display settings and responsible gambling control states across sessions. | Optional |
| Analytics | Aggregated, anonymised data on how users navigate the Platform — page visits, session length and feature usage — used to improve design and performance. | Optional (consent required) |
| Marketing | Tracking whether you have engaged with a promotion or visited the Platform via a specific referral channel, used to measure campaign effectiveness internally. | Optional (consent required) |
You can manage Cookie preferences through your browser settings. Please note that disabling certain Cookies may affect the functionality of the Platform, particularly session-dependent features such as account login and balance display.
We retain Personal Data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. Our general retention approach is as follows:
At the end of applicable retention periods, Personal Data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
22wln operates infrastructure that may result in your Personal Data being processed in countries outside your country of residence, including countries that may have different data protection standards from those applicable in Pakistan.
Where Personal Data is transferred internationally, we ensure that appropriate safeguards are in place. These may include contractual obligations on the receiving entity (such as standard contractual clauses) or confirmation that the receiving jurisdiction provides an adequate level of data protection.
Your Rights on Transfer: If you would like further information about the specific safeguards applied to international transfers of your Personal Data, please contact us using the details in Section 16.
22wln implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:
Despite these measures, no method of data transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised activity on your account.
Subject to applicable law, you have the following rights in respect of your Personal Data held by 22wln. Requests may be submitted by contacting our support team using the details in Section 16.
Request a copy of the Personal Data we hold about you, together with information about how it is used and with whom it has been shared.
Request correction of any inaccurate or incomplete Personal Data held about you. You may also update certain information directly in your account settings.
Request deletion of your Personal Data in certain circumstances. This right is subject to legal and regulatory retention requirements — we may be obliged to retain certain data even following an erasure request.
Request that we restrict processing of your Personal Data in certain circumstances, such as where the accuracy of the data is contested or where processing is unlawful.
Request a structured, machine-readable copy of Personal Data you provided to us on the basis of consent or contract, for transmission to another service provider where technically feasible.
Object to processing of your Personal Data where we rely on legitimate interests as the legal basis, or to withdraw consent for any processing activity based solely on consent.
We aim to respond to data rights requests within 30 days. Complex requests may require additional time, in which case we will notify you of the extended timeline. We may need to verify your identity before processing a data rights request.
The 22wln Platform is strictly for adults aged 18 or above (or the higher minimum age required by the operator's license jurisdiction). We do not knowingly collect Personal Data from individuals below this minimum age.
If we become aware that Personal Data has been collected from a person below the minimum age, we will take immediate steps to delete that data and close the associated account. Where payment transactions have been processed in connection with an underage account, we will handle any refund or remittance in accordance with applicable regulatory requirements.
If you are a parent or guardian and believe that a minor has registered an account or submitted Personal Data to 22wln, please contact our support team immediately using the contact details in Section 16.
The 22wln Platform does not include outbound links to third-party websites. However, to the extent that any third-party technology — such as embedded payment flows or identity verification interfaces — is accessed during your Platform session, those third-party services are governed by their own privacy policies, over which 22wln has no control.
We recommend that you review the privacy policies of any third-party service you interact with in connection with your 22wln account, particularly in the context of payment processing and identity verification steps that may involve external provider interfaces.
22wln may send you promotional communications — including bonus offers, new game announcements and platform updates — where you have provided explicit consent to receive such communications at the time of registration or through your account communication preferences.
You may withdraw consent for marketing communications at any time by:
Withdrawal of consent for marketing communications does not affect the lawfulness of processing carried out before withdrawal, and does not affect your receipt of essential service communications — such as transaction confirmations, account security alerts or responsible gambling notifications — which are sent on the basis of contractual necessity rather than consent.
22wln reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices or the features and services offered through the Platform. Material changes will be notified to registered users via in-Platform notification or email prior to the effective date of the change where reasonably practicable.
The "Last reviewed" date at the top of this page indicates the most recent revision. We encourage you to review this Policy periodically to remain informed of how we handle your Personal Data. Continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise a data rights request, or need to report a data security concern, please contact 22wln using the following details:
Email addresses above are displayed as plain text only and are not clickable links. Please type the address manually into your email client.
We aim to acknowledge all data rights requests within 5 business days and to provide a substantive response within 30 days. For complex requests we will communicate any necessary extension in advance.
Identity Verification for Data Requests: To protect your privacy, we will verify your identity before processing any data access, rectification, erasure or portability request. You may be asked to confirm account credentials or provide a copy of an identity document before we proceed.
If you have reviewed this Privacy Policy and still have questions about how your data is handled, our support team is available around the clock. You can also find answers to common questions in our FAQ.
18+ only. Gambling is for entertainment purposes only. Users are responsible for compliance with their local laws. 22wln does not claim a Pakistan gambling license.